HotSauce Technologies

• Designed and implemented the full stack of our business reporting suite using Next.js, SpringBoot, and PostgreSQL, providing clients with real-time sales and productivity analytics.
• Accelerated API load times by 600% for data-intensive requests by re-engineering the SpringBoot backend.
• Prototyped and implemented UI/UX enhancements in Figma and React/Next.js that outperformed existing designs by 43% in A/B testing for both web and Android applications.
• Architected and built the authentication system for our SpringBoot API using JSON Web Tokens and database-backed refresh tokens, allowing for secure long lasting sessions.
• Integrated DocuSign via Java SDK to streamline the client onboarding process within the company's Customer Relationship Management (CRM) system.

• Streamlined our client cancellation process using integrations into our CRM platform and Google Sheets, reducing the average time for client offboarding and equipment return by 30%.
• Performed retrospective analysis of our support call volumes using our in-house VoIP server data to enable management to better determine staffing needs and resource allocation, decreasing wait times during peak hours by a measured 27%.
• Gathered usage data from clients and offboarding clients, giving us actionable insights for improving our product.

• Handled 8 or more customer calls per day, troubleshooting common problems including but not limited to SQL errors, credit card processing issues, system configuration, Windows-related problems, and internet connectivity issues.
• Travelled on-location across Georgia to meet with clients to troubleshoot problems, provide training on features of the product, and analyze their needs to tailor solutions to their unique requirements.